GO WIDE AND DEEP
With Pro Analytics, harness the millions of powerful, business-critical data points generated across your PerformLine monitored channels to see comprehensive analyses and visualizations that uncover deeper relationships within the data.
Create customized reports tailored to the metrics that matter for the C-Suite, Compliance, Sales, Content Controls, Operations and Legal departments. See KPI comparisons across your lines of business.
For call centers, view conversational metrics between the agent and consumer such as sentiment, talk tone, speaker talk ratios, interruptions and more, to surface intelligence into agent performance indicators like empathy, caller mirroring, consultative selling techniques, customer satisfaction and others.
See the performance of marketing and customer acquisition partners, domains, agents, departments.
Identify patterns and trends in your sales and customer engagement initiatives.
Get detailed analyses and metrics on the performance of your contact center agents and QA activities.
Get the benefits of one source of truth for consistency and alignment of compliance KPIs across your organization to improve speed-to-market, accelerate sales and drive efficiencies.