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Message & Chat Compliance Monitoring

Monitor Every Message, Find Compliance Issues Quickly

Stop manual spot checking. PerformLine automatically reviews every message to identify potential regulatory compliance violations or brand marketing abuses.

PerformLine Messaging Monitoring UDAAP Alert

Discovery is Easy with Automation

Automatically analyze every word of every message or chat

PerformLine Preview Compliance Monitoring UDAAP Violations Alert

Easily Integrates

With platforms like Twilio, Intercom, Five9, Nice, InContact, and SalesForce

Complete Optics

Automated review of every message or chat to identify potential regulatory or brand violations and to track agent performance

AI-Driven Analytics

Surfaces metrics that reveal performance indicators for coaching or commendation

Monitor Your Way

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Deploy Industry Rulebooks

Monitor for potential violations in every message using our turn-key rulebooks built on regulatory expertise and your brand guidelines

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Score and Rank

View the compliance score for each message to identify potential problems and rank the risk of your agents from best and worst performers

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Get Critical Alerts

Receive alerts on high-impact potential compliance violations that require immediate review or remediation

Discover. Monitor. Act.

Act quickly and effectively

Intelligent workflows to drive faster resolutions, reduce risk, and create efficiencies

PerformLine Workflow Insights for Remediation

Coach or Remediate

Directly send notices from the platform to reps to identify and correct potential problems

Data-Driven Metrics

Share insights to increase sales, mitigate risk, and deliver an exceptional customer experience

Document and Archive

Get Proof You Can Use with a complete history of discovery through remediation for any audit situation


All-in-One Platform

Data redaction

Data Redaction

Remove sensitive information from calls and  messages



Centralize, assign, and track all activities from discovery through remediation

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One central compliance intelligence repository to see the big picture and small details

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Driven by AI & Machine Learning

To deliver more intelligent, automated, and scalable solutions



Track, validate, and document remediation across internal and external partners

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Audit Trail

Keep a record of activities including screenshots, transcripts, and requests

Social Media Monitoring


Compliance oversight across web, call, message, email, document, and social media channels


Reporting for All Levels

Compliance and performance intelligence for informed business decisions

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Deploy industry rulebooks built from experience and expertise to ensure regulatory compliance

Connect with PerformLine and see what we can do for you.