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General Pool

Morristown, NJ or Remote

Offices: New Jersey, New York

Are you a great fit for the PerformLine team culture?  

Don't see an Open Role that matches your skill set perfectly?

 

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Operations Associate - Systems and Processes

Morristown, NJ

Offices: New Jersey

ABOUT PERFORMLINE

PerformLine is a leading provider of compliance technology that empowers leaders with one platform to mitigate regulatory risk across major sales and marketing channels, including the web, calls, messages, emails, documents, and social media. PerformLine automates the path to discover, monitor, mitigate, and report on compliance risks and ensure brand safety. The PerformLine SaaS platform features full workflow capabilities, real-time analytics, remediation, monitoring, and archiving, while providing clients with significant time and cost savings by automating compliance activities across channels and departments.

Come as you are. PerformLine is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive and equitable experience for all.

MISSION

Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.

WHAT YOU’LL DO

• Client Support
• Proactively identify potential client issues through monitoring the collection and ingestion of data in the PerformLine platform
• Work with client facing teams to resolve issues they or the client identify
• Interact with and oversee third party vendor(s) to ensure all deliverables are in accordance with applicable Service Level Agreements
• Support set up and maintenance for stakeholders
• Recommend procedural or technical optimizations to ensure objectives are met
  
  
• Project Management
• Support operations team projects 
• Triage ad hoc requests for multiple overlapping projects
• Proactively communicate with internal stakeholders on project status, context, and deadlines
• Monitor the performance of a task and continuously improve it through all of its cycles in order to automate it
• Track key business processes and performance metrics for Operations
• Internal documentation management using Notion
• Continuous process optimization
  
  
• Become the expert
• Learn our platform and the software we use to facilitate the ingestion of assets
• Leverage your tech savvy nature and product knowledge to interact knowledgeably with engineers when troubleshooting file or data ingestion issues

• Data Analysis & Visualization
• Develop and maintain BI dashboards including business metrics and key performance indicators that drive action and insights
• Perform ad-hoc data analysis that lead to problem solving and business improving recommendations
• Work closely with other team members to unlock valuable insights from the data that will enable business owners to make data driven decisions
  

WHAT YOU BRING

• Advanced knowledge of Excel (Pivot Tables, v-Lookups, Macros)
• Experience with SQL
• Knowledge of Tableau, Power BI or any other reporting tool
• Demonstrated experience in learning or tinkering with new technologies, software platforms, tools, and other advanced computer skills
• Strong critical thinking and time management skills 
• Ability to analyze data in order to answer complex questions and put an action plan in place
• A desire to learn and get to the right questions before jumping on a task.

WHO YOU ARE

• A true owner: Takes responsibility to lead a project or initiative through completion
• Metric driven with a growth mindset who is constantly trying to improve and doesn’t get too comfortable.
• Self-starter who loves breaking down problems, building solutions, and working in a changing environment
• Passionate about learning new technologies, problem solving, and continuous development.
• Positive can-do attitude with the ability to thrive amidst ambiguity as needed
• Default to thoughtful, humble, empathetic, respectful, and calm communication
• Never operates with an adversarial attitude

 

This is only intended to be advertised in areas where it complies to state and local law.

PerformLine participates in E-Verify.

Proof of covid vaccination or an approved exemption is required within 30 days of offer.

Senior Manager, Sales Operations (B2B SaaS)

Morristown, NJ or Remote

ABOUT PERFORMLINE

PerformLine is a leading provider of compliance technology that empowers organizations to mitigate regulatory risk across their sales and marketing channels, including the web, calls, messages, emails, documents, and social media. PerformLine automates the path to discover, monitor, and mitigate consumer protection risks and ensure brand safety. The PerformLine SaaS platform features full workflow capabilities, real-time analytics, remediation, monitoring, and archiving while providing significant time and cost savings by automating compliance activities across channels and departments.

Come as you are. PerformLine is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive and equitable experience for all.

MISSION

Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.

WHAT YOU’LL DO

Business Systems

• Own the administration of various SaaS tools used by the sales team including Salesforce, HubSpot, and SalesLoft
• Advise the sales team on efficiencies, automation, data cleanliness, and best practices with these SaaS tools
• Develop and manage key operational dashboards & status reports within the sales SaaS tools
• Continually monitor and track team performance, forecasts, pipeline, conversion rates, etc
• Tracking key company sales metrics for quarterly and annual goals, and ensuring fidelity of metrics 

Thought Partner

• Oversee all regular sales operations reporting, escalating areas of concern to sales leadership as needed
• Partner with the VP of Sales on things like short and long term goal creation, change management, powerpoint creation, and account assignments
• Communicate sales goals, progress, and pipeline updates with cross functional stakeholders as needed
• Collaborate with marketing to analyze lead quality in the sales pipeline

Sales Enablement 

• Host regular 1:1s, presentations, and team meetings to manage sales reps to their KPIs, goals, and quota attainment
• Act as a change agent to drive smooth rollouts of account assignments and ensure sales reps remain aligned with sales leadership and team objectives
• Maintain updated documentation and play books
• Leverage operational prowess to avoid frustrations, maintain positivity, and drive engagement of sales reps

WHAT YOU BRING

• Demonstrated success in a sales ops, revenue ops, marketing ops, or similar role
• Experience as a Salesforce administrator and strong experience with other SaaS platforms like Hubspot and SalesLoft
• Ability to communicate key information quickly and effectively at both the “headline” and detail level depending on the audience
• Advanced Excel knowledge including Macros, Pivot Tables, and Formulas

WHO YOU ARE

• Entrepreneurial - Can you get scrappy, think big, and push through challenges?
• Positive can-do attitude with the ability to thrive amidst ambiguity as needed
• Default to thoughtful, humble, empathetic, respectful, and calm communication
• Never creates drama and never operates with an adversarial attitude
• Coachable, curious, positive, and intelligent
• Self-motivated, team player comfortable in a quota-driven start-up environment
• Genuine love of interacting with all types of people, all day long

 

This is only intended to be advertised in areas where it complies to state and local law.

PerformLine participates in E-Verify.

Proof of covid vaccination or an approved exemption is required within 30 days of offer.

System Admin - Dev Ops Engineer

Morristown, New Jersey or Remote

*This can be remote or out of the Morristown, NJ headquarters*

ABOUT PERFORMLINE

PerformLine is a leading provider of compliance technology that empowers leaders with one platform to mitigate regulatory risk across major sales and marketing channels, including the web, calls, messages, emails, documents, and social media. PerformLine automates the path to discover, monitor, mitigate, and report on compliance risks and ensure brand safety. The PerformLine SaaS platform features full workflow capabilities, real-time analytics, remediation, monitoring, and archiving, while providing clients with significant time and cost savings by automating compliance activities across channels and departments.

Come as you are. PerformLine is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive and equitable experience for all.

The tech team at PerformLine is undergoing a period of exponential growth. As our team grows, we juggle building out new features with high coding standards with refactoring a large legacy codebase. As part of the team, you have the opportunity to be involved in some of our biggest infrastructure decisions.

TECH STACK

Our application is built on AWS and we utilize their offerings like S3, EC2, and Lambda. Our core systems are written in Python and Golang. For crunching jobs on the humongous amount of data we store, we use Postgres, Elasticsearch, Redis, and DynamoDB. 

WHAT YOU’LL DO

• Engineer an incredible experience for developers who are working in Python and Golang through automation, virtualization, and process improvement
  
• You will be responsible for the operation and management of our AWS infrastructure ensuring the system stays accessible and performant for our clients
  
• Maintain ongoing monitoring of all systems, applications, as well as keeping abreast of security advisories for all parts of the platform
  
• Oversee the design and rollout of a reinvisioned CI/CD pipeline
  
• Be the primary point of contact for production outages and issues, delegating and coordinating where appropriate to the team
  
• You will support projects facilitating web crawling, advanced browser automation, media transcoding, distributed systems, machine learning, migration from a monolith to a service-oriented architecture, big data engineering and more
  
• Don’t worry, you’ll have help! We have another sysadmin already!

WHAT YOU BRING

• Fluent in Linux systems administration, specifically Ubuntu and/or Debian. But any distro will do
• Fluent in configuration management systems and best practices as well as a vision for how systems should be maintained
• Working knowledge of web services and their operation, including understanding of how TLS, TCP/IP, HTTP, Linux, and code interact to form highly-available services
• Experience with OpenVPN, Wireguard or other VPN technologies, especially when deployed in an Amazon VPC environment
• Understanding of continuous integration concepts, and experience working with developers to create and optimize automated build and deployment systems and strategies
• Working knowledge of containerization (using Docker/Kubernetes etc.) is a huge plus
• Experience with Golang and/or Python preferred

WHO YOU ARE

• Seeks out constructive criticism of their work
• Generates lift in the skills of those around them
• Independent troubleshooting skills
• Recognizes the value of boring code and the dangers of unnecessary complexity
• Demonstrates good judgment and makes trade-offs explicit when making decisions
• Is empathetic and can collaborate with peers & stakeholders to deliver
• Positive can-do attitude with the ability to thrive amidst ambiguity as needed
• Default to thoughtful, humble, empathetic, respectful, and calm communication

^{This is only intended to be advertised in areas where it complies to state and local law.}

_{PerformLine participates in E-Verify.}

_{Proof of covid vaccination or an approved exemption is required within 30 days of offer.}