Agent Performance Metrics
Get detailed assessments of messages and chats to improve agent performance
Complete Optics
Automated review of every word of every message provides deeper data and assessment metrics for each rep or agent
AI and ML Driven
To surface metrics that reveal performance indicators for coaching or commendation
Pinpoint Behaviors
Save valuable time by going to the exact place in the message that’s pinpointed for review
Monitor Continuously
To increase sales productivity, mitigate risk, and deliver a great customer experience
Play by Your Rules
Add your own rules to meet your enterprise training and performance needs
Metrics for Training
See rep performance metrics to provide continuous feedback to increase conversion, speed new rep training, and develop best practices
Sales Rep KPI Ranking
Stack rank sales reps on specific KPIs and monitor individual performance over time compared to company averages
Act Quickly and Effectively
With the insights needed to improve agent performance
Coaching Portal
Coach and train at scale and close the feedback loop between QA and the organization
Data-Driven Decision Making
Share insights to increase sales, mitigate risk, and deliver an exceptional customer experience
Document and Archive
Get Proof You Can Use™ with a complete history of discovery through remediation for any audit situation
Features
Pro Services: Get Extra Bandwidth
Get the expert help you need, without increasing your headcount. Put our Pro Services team to work as your compliance QA and remediation team.