Message & Chat Compliance Monitoring
Monitor Every Message, Find Compliance Issues Quickly
Stop manual spot checking. PerformLine automatically reviews every message to identify potential regulatory compliance violations or brand marketing abuses.
Discovery is Easy with Automation
Automatically analyze every word of every message or chat
Easily Integrates
With platforms like Twilio, Intercom, Five9, Nice, InContact, and SalesForce
Complete Optics
Automated review of every message or chat to identify potential regulatory or brand violations and to track agent performance
AI-Driven Analytics
Surfaces metrics that reveal performance indicators for coaching or commendation
Monitor Your Way
Deploy Industry Rulebooks
Monitor for potential violations in every message using our turn-key rulebooks built on regulatory expertise and your brand guidelines
Score and Rank
View the compliance score for each message to identify potential problems and rank the risk of your agents from best and worst performers
Get Critical Alerts
Receive alerts on high-impact potential compliance violations that require immediate review or remediation
Discover. Monitor. Act.
Act quickly and effectively
Intelligent workflows to drive faster resolutions, reduce risk, and create efficiencies
Coach or Remediate
Directly send notices from the platform to reps to identify and correct potential problems
Data-Driven Metrics
Share insights to increase sales, mitigate risk, and deliver an exceptional customer experience
Document and Archive
Get Proof You Can Use with a complete history of discovery through remediation for any audit situation
Features
All-in-One Platform
Data Redaction
Remove sensitive information from calls and messages
Workflow
Centralize, assign, and track all activities from discovery through remediation
Dashboard
One central compliance intelligence repository to see the big picture and small details
Driven by AI & Machine Learning
To deliver more intelligent, automated, and scalable solutions
Remediation
Track, validate, and document remediation across internal and external partners
Audit Trail
Keep a record of activities including screenshots, transcripts, and requests
Omni-Channel
Compliance oversight across web, call, message, email, document, and social media channels
Reporting for All Levels
Compliance and performance intelligence for informed business decisions
Rulebooks
Deploy industry rulebooks built from experience and expertise to ensure regulatory compliance