Message Monitoring
Automated Message Review,
Complete Performance Management
Turn your data into actions to increase sales, mitigate risk, and deliver an exceptional customer experience
Turn your data into actions to increase sales, mitigate risk, and deliver an exceptional customer experience
Automated review of every word of every message provides deeper data and assessment metrics for each rep or agent
To surface metrics that reveal performance indicators for coaching or commendation
Save valuable time by going to the exact place in the message that’s pinpointed for review
Add your own rules to meet your enterprise training and performance needs
See rep performance metrics to provide continuous feedback to increase conversion, speed new rep training, and develop best practices
Stack rank sales reps on specific KPIs and monitor individual performance over time compared to company averages
Coach and train at scale and close the feedback loop between QA and the organization
Share insights to increase sales, mitigate risk, and deliver an exceptional customer experience
Get Proof You Can Use™ with a complete history of discovery through remediation for any audit situation
Get the expert help you need, without increasing your headcount. Put our Pro Services team to work as your compliance QA and remediation team.