Discovery is Easy with Automation
Automatically analyze every word of every message or chat
Easily Integrates
With platforms like LivePerson, Nuance, Arial Software, JetSpring, Olark, Pypestream, and SalesForce
Complete Optics
Automated review of every message or chat to identify potential regulatory or brand violations and track agent performance
AI Driven Analytics
Surfaces metrics that reveal performance indicators for coaching or commendation
Monitor Your Way
Deploy Rulebooks
Monitor for potential violations in every message using our turn-key rulebooks built on regulatory expertise and your brand guidelines
Score and Rank
View the compliance score for each message to identify potential problems and rank the risk of your agents from best and worst performers
Get Critical Alerts
Receive alerts on high-impact potential compliance violations that require immediate review or remediation
Act Quickly and Effectively
An intelligent workflow to drive faster resolutions, reduce risk, and analyze rep performance
Coach or Remediate
Directly send notices from the platform to reps to identify and correct potential problems
Data-Driven Metrics
Share insights to increase sales, mitigate risk, and deliver an exceptional customer experience
Document and Archive
Get Proof You Can Use™ with a complete history of discovery through remediation for any audit situation
Features
Pro Services: Get Extra Bandwidth
Get the expert help you need, without increasing your headcount. Put our Pro Services team to work as your compliance QA and remediation team.