Call Monitoring
Automated Call Review, Complete Performance Management
Turn your call center data into actions to increase sales, mitigate risk, and deliver an exceptional customer experience
Agent Performance Metrics
Get detailed assessments of calls and rep behaviors to improve performance
Complete Optics
Automated review of every minute of every call provides deeper data and assessment metrics for each rep or agent
AI Driven Speech Analytics
To surface metrics such as sentiment, talk-tone, speaker-talk ratios, interruptions, and more to reveal performance indicators for coaching or commendation
Pinpoint Behaviors
Listen only to the exact part of the call that’s flagged for review, saving valuable QA hours
Monitor Continuously
To increase sales productivity, mitigate risk, and deliver a great customer experience
Play by Your Rules
Add your own rules to meet your enterprise training and performance needs
Metrics for Training
See rep performance metrics to provide continuous feedback to increase conversion, speed new rep training, and develop best practices
Sales Rep KPI Ranking
Stack rank sales reps on specific KPIs and monitor individual performance over time compared to company averages
Act Quickly and Effectively
With the insights needed to improve rep performance
Coaching Portal
Coach and train at scale and close the feedback loop between QA and the organization
Data-Driven Decision Making
Speech Analytics for deep insights to increase sales, mitigate risk, and deliver an exceptional customer experience
Document and Archive
Get Proof You Can Use™ with a complete history of discovery through remediation for any audit situation
Features
Pro Services: Get Extra Bandwidth
Get the expert help you need, without increasing your headcount. Put our Pro Services team to work as your compliance QA and remediation team.