Call Center Compliance Monitoring
Automated Call Review, 100% Coverage
Automatically review every call to identify potential regulatory compliance violations or brand marketing abuses
Automatically review every call to identify potential regulatory compliance violations or brand marketing abuses
Automated review of every minute of every call means no more spot checking
To identify potential regulatory or brand violations and improve rep performance from each call
Listen only to the exact part of the call that’s been flagged for compliance issues, saving valuable QA hours
Monitor for potential violations in every call using our turn-key rulebooks built on regulatory expertise, required disclosures, and your brand guidelines
View a compliance score for each call to identify potential problems and rank the risk of your agents from best and worst performers
Receive alerts on high-impact potential compliance violations that require immediate review or remediation
Directly send notices from the platform to reps to identify and correct potential problems
Speech Analytics that provide insights to increase sales, mitigate risk, and deliver an exceptional customer experience
Get Proof You Can Use™ with a complete history of discovery through remediation for any audit situation
Get the expert help you need, without increasing your headcount. Put our Pro Services team to work as your compliance QA and remediation team.