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Call Center Compliance Monitoring

Automated Call Review, 100% Coverage

Automatically review every call to identify potential regulatory compliance violations or brand marketing abuses

Compliance Monitoring or
Performance Management
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Discovery is Easy with Automation

Automatically analyze every minute of every call

Complete Coverage

Automated review of every minute of every call means no more spot checking

AI Driven Speech Analytics

To identify potential regulatory or brand violations and improve rep performance from each call

Pinpoint Accuracy

Listen only to the exact part of the call that’s been flagged for compliance issues, saving valuable QA hours

Monitor Your Way

  • Deploy Rulebooks

    Monitor for potential violations in every call using our turn-key rulebooks built on regulatory expertise, required disclosures, and your brand guidelines

  • Score and Rank

    View a compliance score for each call to identify potential problems and rank the risk of your agents from best and worst performers

  • Get Critical Alerts

    Receive alerts on high-impact potential compliance violations that require immediate review or remediation

Act Quickly and Effectively

An intelligent workflow to drive faster resolutions, reduce risk, and analyze rep performance

PerformLine Workflow tools helps you track analyze and audit compliance alerts
Coach or Remediate

Directly send notices from the platform to reps to identify and correct potential problems

Data-Driven Metrics

Speech Analytics that provide insights to increase sales, mitigate risk, and deliver an exceptional customer experience

Document and Archive

Get Proof You Can Use™ with a complete history of discovery through remediation for any audit situation

Features

Data Redaction

Remove sensitive information from calls and  messages

Driven by AI and Machine Learning

To deliver more intelligent, automated, and scalable solutions

Omni-Channel

Compliance oversight across web, call, message, email, document, and social media channels

Workflow

Centralize, assign, and track all activities from discovery through remediation

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Remediation

Track, validate, and document remediation across internal and external partners

Reporting for All Levels

Compliance and performance intelligence for informed business decisions

Dashboard

One central compliance intelligence repository to see the big picture and small details

Audit Trail

Keep a record of activities including screenshots, transcripts, and requests

Rulebooks

Deploy industry rulebooks built from experience and expertise to ensure regulatory compliance

Pro Services: Get Extra Bandwidth

Get the expert help you need, without increasing your headcount. Put our Pro Services team to work as your compliance QA and remediation team.

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