Press Release
PerformLine Announces a New Suite of Call Center Analytics that Provide Intelligence on Compliance, Agent Performance and Consumer Interactions
November 18, 2019
The new analytics deliver organizations’ optics to track agent performance across several critical elements that can impact compliance, sales and customer satisfaction.
PerformLine, the leading provider of multi-channel compliance technology, announced the addition of a new suite of features that amplify the capabilities inside their contact center channel.
Developed through the use of artificial intelligence (AI) and speech analytics, the new offering delivers insights from calls beyond what’s available in the spoken word transcript. The new analytics provide detailed assessments of calls and behaviors by both the agent and the consumer, surfacing metrics such as sentiment, talk tone, speaker talk rations and interruptions, that reveal agent performance indicators for additional coaching or commendation.
These metrics also turn call center data into actionable insights to increase sales productivity, mitigate risk and deliver an exceptional consumer brand experience.
“I’m excited to announce that we’ve added a new suite of contact center metrics that track agent performance across several critical elements,” said Alex Baydin, CEO of PerformLine. “These powerful new views equip organizations with the insights they need into their contact center to get a holistic view of agent performance metrics that can impact sales, customer satisfaction, and compliance efforts.”
Demo requests for the PerformLine platform are available via https://www.PerformLine.com.
About PerformLine
PerformLine is the leading platform for omni-channel compliance oversight. Its cloud-based platform is mission-critical for companies to discover, monitor, and act on compliance risk in their marketing, sales, and partner channels. Through sophisticated technology, the PerformLine platform provides end-to-end marketing compliance automation, from the review of material before publication to continuous live monitoring across consumer-facing channels, including the web, email, social media, calls, and messages. PerformLine is trusted by consumer finance brands and global organizations to make efficient marketing compliance their competitive advantage.