Masters of monitoring: PerformLine’s software makes sure companies are in compliance online and on the phone

Alex Baydin, CEO and founder, PerformLine.-(PHOTO BY AARON HOUSTON)

“To ensure quality assurance, your call may be monitored or recorded.”
It’s a recorded line you have heard thousands of times before talking to the representative of a company.
It’s a line you probably have never thought twice about.

Compliance — whether it be for financial services, online education, pharmaceutical products or any of the dozens of other issues the government has decided to regulated — is one of the biggest issues facing companies today…

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