“To ensure quality assurance, your call may be monitored or recorded.”
It’s a recorded line you have heard thousands of times before talking to the representative of a company.
It’s a line you probably have never thought twice about.
Compliance — whether it be for financial services, online education, pharmaceutical products or any of the dozens of other issues the government has decided to regulated — is one of the biggest issues facing companies today…
Read more: https://njbiz.com/masters-of-monitoring-performlines-software-makes-sure-companies-are-in-compliance-online-and-on-the-phone/