During this unprecedented time, the safety of our staff, clients, colleagues and network is our main concern. But after personal safety, the safety of your brand remains our top priority. We know many in our network are experiencing new hurdles, like a newly remote workforce, increased call volume and customer requests, that pose pressing compliance needs.
Here are a few of the ways the PerformLine platform is ready to help.
New Custom Rule Categories that flag and track issues related to COVID-19, including those for mortgage servicers who must be careful of compliance related to loss mitigation obligations. These are providing our clients with the data and workflows required to assess the deluge of requests by consumers and the impact to your organization.
Automated Monitoring Technology through our platform ensures cost savings through scalable coverage, when hiring plans are on hold and controls teams are scattered.
Monitor Reps Remotely while managers can’t walk the floor to hear conversations. Our sophisticated speech analytics and performance management tools provide the coverage and insights needed to make sure everyone is meeting their job requirements.
Pro Services is our team of experts who are ready to support departments who are resource constrained, want additional insights or need more coverage to make sure nothing falls through the cracks.
While events continue to unfold, it's critical to understand what's impacting your brand in real-time with the data and insights that allow you to take action. Speak to one of our experts today to learn how we can help you protect your brand during this time and beyond.