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Press Release

Leading RegTech Provider PerformLine Releases Complaint Risk Signal Platform

October 22, 2017

PerformLine’s Complaint Risk Signal Platform provides insight into a company’s complaint data in the CFPB database to determine risk and provide a competitive advantage

Morristown, NJ – PerformLine, the leading RegTech company that delivers automated compliance solutions, announced today at Money20/20 the release of its Complaint Risk Signal Platform which uses data from the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database to provide companies with an up-to-date assessment of the risk associated with their consumer complaints.

The Complaint Risk Signal Platform provides companies with insights into their own complaint data, comparing it to their competitors so they can determine risk on a relative scale. It provides an overall assessment of a company’s risk based on the proprietary analysis of both CFPB complaints and enforcement data.

Offering cloud-based, real-time insights within the PerformLine platform, the Complaint Risk Signal Platform enables companies to see complaint trends over time, monthly trends, sub-product details, issue trends, untimely responses, response types and text analysis. It provides Chief Compliance Officers and any team within an organization a view into how complaints are trending across products and issues, providing critical insights into customer satisfaction and the effectiveness of marketing activities.

“When a company has a better understanding of their consumer complaints, they have a better understanding of their regulatory risk,” said Alex Baydin, CEO of PerformLine. “The intelligence and analysis of consumer complaints provided by our platform offers those using it a competitive advantage with visibility into how complaints are trending across multiple data points.”

Companies can visit PerformLine at Kiosk 5 during Money20/20 from October 22-25 to request a free Risk Assessment and free access to the Complaint Risk Signal Platform.

Go here to request a Risk Assessment online.

About PerformLine

PerformLine is the leading platform for omni-channel compliance oversight. Its cloud-based platform is mission-critical for companies to discover, monitor, and act on compliance risk in their marketing, sales, and partner channels. Through sophisticated technology, the PerformLine platform provides end-to-end marketing compliance automation, from the review of material before publication to continuous live monitoring across consumer-facing channels, including the web, email, social media, calls, and messages. PerformLine is trusted by consumer finance brands and global organizations to make efficient marketing compliance their competitive advantage.

Connect with PerformLine and see what we can do for you.