PerformLine’s Complaint Risk Signal Platform provides insight into a company’s complaint data in the CFPB database to determine risk and provide a competitive advantage
Morristown, NJ – PerformLine, the leading RegTech company that delivers automated compliance solutions, announced today at Money20/20 the release of its Complaint Risk Signal Platform which uses data from the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database to provide companies with an up-to-date assessment of the risk associated with their consumer complaints.
The Complaint Risk Signal Platform provides companies with insights into their own complaint data, comparing it to their competitors so they can determine risk on a relative scale. It provides an overall assessment of a company’s risk based on the proprietary analysis of both CFPB complaints and enforcement data.
Offering cloud-based, real-time insights within the PerformLine platform, the Complaint Risk Signal Platform enables companies to see complaint trends over time, monthly trends, sub-product details, issue trends, untimely responses, response types and text analysis. It provides Chief Compliance Officers and any team within an organization a view into how complaints are trending across products and issues, providing critical insights into customer satisfaction and the effectiveness of marketing activities.
“When a company has a better understanding of their consumer complaints, they have a better understanding of their regulatory risk,” said Alex Baydin, CEO of PerformLine. “The intelligence and analysis of consumer complaints provided by our platform offers those using it a competitive advantage with visibility into how complaints are trending across multiple data points.”
Companies can visit PerformLine at Kiosk 5 during Money20/20 from October 22-25 to request a free Risk Assessment and free access to the Complaint Risk Signal Platform.
Go here to request a Risk Assessment online.
PerformLine is the leading RegTech company delivering automated compliance solutions for enterprises looking to mitigate regulatory risk and ensure brand safety. Its cloud-based platform empowers compliance functions with the intelligence, insights, and tools needed to mitigate risk across all consumer interactions channels including web, voice, chat, and mobile. PerformLine provides its clients with significant time and costs savings by automating compliance activities across channels and departments. For more information, visit www.PerformLine.com or follow PerformLine on Twitter and LinkedIn.