Call Center Compliance Monitoring
Automated Call Review for 100% Compliance Coverage
Stop ineffective and time consuming spot checking. PerformLine automatically reviews every call minute to identify potential regulatory compliance violations or brand marketing abuses.
Discovery is Easy with Automation
Automatically analyze every minute of every call
Complete Coverage
Automated review of every minute of every call against your rulebooks means no more manual spot checking
AI Driven Speech Analytics
Identifies potential regulatory or brand issues in each call and provides rep performance metrics to increase conversion, speed training, and develop best practices
Pinpoint Accuracy
Listen only to the exact part of the call that’s been flagged for compliance issues, saving valuable QA hours
Monitor Your Way
Deploy Rulebooks
Monitor for potential violations in every call using our turn-key rulebooks built on regulatory expertise, required disclosures, and your brand guidelines
Score and Rank
View a compliance score for each call to identify potential problems and rank the risk of your agents from best and worst performers
Get Critical Alerts
Receive alerts on high-impact potential compliance violations that require immediate review or remediation
Discover. Monitor. Act.
Act quickly and effectively
An intelligent workflow engine to drive faster resolutions, reduce risk, and create efficiencies
Coach or Remediate
Directly send notices from the platform to reps to identify and correct potential problems
Data-Driven Metrics
Speech Analytics that provide insights to increase sales, mitigate risk, and deliver an exceptional customer experience
Document and Archive
Get Proof You Can Use™ with a complete history of discovery through remediation for any audit situation
Features
All-in-One Platform
Data redaction
Remove sensitive information from calls and messages
Workflow
Centralize, assign, and track all activities from discovery through remediation
Dashboard
One central compliance intelligence repository to see the big picture and small details
AI-Driven Automation
To deliver more intelligent, automated, and scalable solutions
Remediation
Track, validate, and document remediation across internal and external partners
Audit Trail
Keep a record of activities including screenshots, transcripts, and requests
Omni-Channel
Compliance oversight across web, call, message, email, document, and social media channels
Reporting for All Levels
Compliance and performance intelligence for informed business decisions
Rulebooks
Deploy industry rulebooks built from experience and expertise to ensure regulatory compliance