CHAT MONITORING

Monitor every chat session.
Find and resolve compliance and QA issues quickly!

Chat with an Expert

Monitor Chat Sessions with 100% Coverage

Every interaction with your prospects or customers is important, including chats.

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100% Coverage

PerformLine’s Chat Monitoring automates the review of every one of your company’s chat sessions and scouts out those interactions for occurrences of:

  • Potential regulatory or brand compliance issues
  • High-quality or not so high-quality representative interactions

Uncover Risk at Scale

  • Review every chat session for complete coverage
  • Monitor for compliance with regulatory guidelines, required TCPA disclosures and your own brand marketing guidelines
  • Customize rules the way you want; change weights, risk thresholds, vendor tolerance levels and more
  • Get Proof You Can Use™ with a complete history of discovery through remediation, for any audit situation

Speed QA Processes

  • Flagged observations are highlighted for efficient review and remediation
  • Rank the risk of your agents; identify training and performance improvement opportunities
  • Email your agents or supervisors within the platform using our workflow tool to help your company Close the Compliance Loop™ more efficiently
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Platform and Channel Agnostic

  • Our technology works on any chat platform, internal or external and is easily transferrable
  • Our rules-based approach via technology allows for scalable oversight of multiple channels
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Monitor Foreign Languages

By translating the rules that exist within your campaigns, PerformLine monitors your content in other languages such as Spanish (LATAM, Spain), Dutch, French, German, Italian and Portuguese to name a few.

Save Time and Money

  • Get more coverage at a fraction of the cost of human review
  • A cloud-based SaaS platform means access anywhere, anytime—no installation
  • See a more complete comparison of data with centralized compliance intelligence
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One Platform to Mitigate Risk

  • One platform, one common compliance and remediation process across internal departments and external partners
  • Use your rules across web, email, chat and contact center monitoring for consistency
  • Centralize all compliance and QA activities within one system to drive faster resolutions, reduce risk and create efficiencies
  • Capture and track issues for audit purposes