Merchant Monitoring

Omni-channel merchant coverage, everyday.

Mitigate risk with complete oversight of e-commerce merchants

Web, Voice and Chat Oversight for a Single View Of Merchant Compliance

PerformMatch™ mitigates risk for Merchant Acquirers, ISOs, and Payment Facilitators  with complete surveillance of e-commerce merchant.

No other platform provides web, voice and chat oversight together to provide a single view of merchant compliance. This in turn affords users automation and efficiency  – resulting in time and money savings.

PerformMatch, an approved Merchant Monitoring Service Provider (MMSP), offers the most customizable and efficient monitoring to ensure merchant compliance with card network rules, MasterCard® Business Risk Assessment and Mitigation (BRAM) Program rules, and Visa Global Brand Protection Program rules.

PerformMatch automates the review of sites, calls and chats for 100% coverage of your merchant portfolio. Using customizable rule sets and automated daily screenshots, PerformMatch identifies potential compliance violations or brand marketing abuses.

Custom Rules for All Categories

Customize rule sets for your specific term violation types to monitor for adherence with card network regulations and your unique guidelines.

High Risk Merchant Discovery

Our Kraken™ web crawler discovers both known and unknown merchant web pages and monitors for potentially illegal product offerings like the sale of counterfeit merchandise, the illegal sale of prescription drugs, and the sale of illegal electronic devices.

 

Rank Merchants By Compliance Score

See the compliance score for each merchant to quickly identify potential issues, request remediation, or rank non-compliant merchants —a key “who to work with” with indicator.

Proof You Can Use™

Have a complete history of discovery through remediation, along with screen shots for Proof You Can Use in any audit situation.

Workflow

Email non-compliant merchants directly from the PerformMatch platform. Centralize the tracking and documentation of all compliance and remediation activity with your merchants in one place for significant savings.

Save Money

Acquirers, ISOs, and PSPs who use PerformMatch to participate in the MMP of the MasterCard Business Risk Assessment and Mitigation (BRAM) Program may receive some mitigation on assessments for a violation resulting from misconduct of a particular merchant.