Merchant Monitoring

Omni-channel merchant coverage, everyday.

Mitigate risk with complete oversight of e-commerce merchants

Web, Voice and Chat Oversight for a Single View Of Merchant Compliance

PerformLine™ mitigates risk for Merchant Acquirers, ISOs, and Payment Facilitators  with complete surveillance of e-commerce merchant.

No other platform provides PerformLine’s omni-channel approach to a comprehensive merchant program that includes: Merchant Onboarding, Persistent Monitoring and Transaction Laundering.

The PerformLine platform automates the review of sites, calls and chats for 100% coverage of any merchant portfolio. Using customizable rule sets and automated daily screenshots, PerformLine identifies potential compliance violations or brand marketing abuses.

Gain massive efficiencies through automation and relentless oversight to ensure seamless merchant management and compliance with PerformLine.

3-prong approach

  • MERCHANT ONBOARDING: includes consistent, systematic review of the merchants’ web presence, data, and business activity. Through a new partnership with LexisNexis enhanced data is also available through one unified PerformLine platform.
  • PERSISTENT MONITORING: utilizes PerformLine’s proprietary web crawler for DAILY monitoring and validation that a merchant not only has a valid, legal, ethical business selling what they purport to sell, but they continue to meet these criteria post onboarding; includes screenshots and workflow tool to document remediation.
  • TRANSACTION LAUNDERING: this functionality utilized at onboarding as well as iteratively throughout the merchant relationship, increases risk mitigation by scanning for common elements of transaction laundering with detection that combines user behavior, traffic flow and highly developed algorithms.

Custom Rules for All Categories

Customize rule sets for your specific term violation types to monitor for adherence with card network regulations and your unique guidelines.

High Risk Merchant Discovery

Our Kraken™ web crawler discovers both known and unknown merchant web pages and monitors for potentially illegal product offerings like the sale of counterfeit merchandise, the illegal sale of prescription drugs, and the sale of illegal electronic devices.


Rank Merchants By Compliance Score

See the compliance score for each merchant to quickly identify potential issues, request remediation, or rank non-compliant merchants —a key “who to work with” indicator.

Proof You Can Use™

Have a complete history of discovery through remediation, along with screen shots for Proof You Can Use in any audit situation.


Email non-compliant merchants directly from the PerformLine platform. Centralize the tracking and documentation of all compliance and remediation activity with your merchants in one place for significant savings.

Save Money

PerformLine, an approved Merchant Monitoring Service Provider (MMSP), offers the most customizable and efficient monitoring to ensure merchant compliance with card network rules, MasterCard® Business Risk Assessment and Mitigation (BRAM) Program rules, and Visa Global Brand Protection Program rules.

Acquirers, ISOs, and PSPs who use the PerformLine platform to participate in the MMP of the MasterCard Business Risk Assessment and Mitigation (BRAM) Program may receive some mitigation on assessments for a violation resulting from misconduct of a particular merchant.