PerformMatch

Making compliance easy.

Automatically discover, track, and escalate marketing compliance issues using a single platform.

PerformMatch ™: the most comprehensive marketing oversight solution within a single platform.

Our cloud-based platform automatically monitors multiple channels — including in contact centers, chat sessions and the web — for regulatory and brand compliance. Upon discovery of possible compliance violations, PerformMatch places them into Workflow, where your compliance team can view them and take action.

Web Monitoring

Automated discovery and monitoring of all your web assets for compliance– anywhere and everywhere– including display, lead generation, affiliates, search, email, and content sites. Be proactive and mitigate your risk!

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Contact Center Monitoring

Alleviate the compliance risk in your contact centers with automated compliance scoring on every minute of every call. Leverage our automated QA survey review, script adherence intelligence, and custom rules to get top performance from your agents!

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Brand Monitoring

Create custom content monitoring rules based on your own brand guidelines. Automatically track all affiliates, aggregators, and publishers to ensure they are following your brand guidelines in areas such as: content misalignment, negative sentiment, brand proximity, brand use, and more!

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Regulatory Compliance

Proactively begin monitoring your marketing campaigns with our dynamic and up to date rules-sets created in accordance with federal regulations for industries such as Higher Education, Mortgage, Debt Settlement, Credit Card, Credit Monitoring, Insurance and Pharmaceutical, or specific acts like The Telephone Consumer Protection Act (TCPA), Canada’s Anti-Spam Legislation (CASL) and more.

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Workflow

Unify all compliance needs across your organization in a single, cloud-based platform: rule calibration, violation discovery, real-time risk analytics, actionable remediation tool, and comprehensive workflow tracking. No more Excel or spreadsheets!

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QA and Remediation

Correct potential violations before they become a problem. Our QA and Remediation experts review, present, and track corrective action requests to make sure that the required changes are made—the extra bandwidth, when you need it.

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Merchant Monitoring

Merchant Monitoring

Mitigate risk from your merchant portfolio with automated discovery and monitoring of all your merchant offerings for 100% coverage everyday!

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Chat Monitoring

Chat Monitoring

ChatScout automates the review of every one of your company’s chat sessions and scouts out those interactions with occurrences of 1) potential regulatory or brand compliance issues and/or 2) high-quality or not so high-quality representative interactions.

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